Parmigiani Fleurier Interview with Steve Amstutz
“The Maison is enjoying fresh impetus”, said Parmigiani Fleurier's Vice-President Sales and Marketing.
What have your priorities been since taking the helm of Sales and Marketing for Parmigiani Fleurier?
Given that most of the executive committee had left the company a year before I took up my post at the end of 2016, I firstly conducted an in-depth evaluation of the situation. We then had to rebuild a sales and marketing team, appoint new market directors in Japan, the United States, China and Russia, while instilling a rigorous approach that involved all stakeholders shouldering their responsibilities. In parallel, we entirely overhauled our marketing and communication vision, choosing to communicate on the four brand pillars. This was backed by substantial marketing investments, notably in digital marketing, as well as in PR, content creation and a strategy of deployment on all digital channels. We are currently working on a new website, in China as well as the West, as well as setting up a CRM platform.
How is Parmigiani Fleurier doing at this point?
The brand has recently gone through three different phases. The first two saw it run out of steam under the former management until the end of 2015, followed by a transition in 2016 involving an in-depth overhaul of the product portfolio and a new executive committee which I joined at the end of the year. I brought new skill-sets to the brand in order to implement the strategic plans drawn up by the team in 2016 and to spread this new vision. The third phase began at the SIHH 2017, where the new range was an immediate hit, particularly its revamped range-entry products. By way of example, a best-seller such as the Tonda 1950, previously available in a gold version only, is now more affordable thanks to its steel interpretation, driven by the same movement (apart from the micro-rotor which is now in tungsten rather than platinum). The same goes for our best-selling chronograph, the Tonda Métrographe, featuring a pure dial design that appeals to clients with a taste for understatement and which has now been repositioned at a CHF 11,500 price point in stainless steel. This model is rapidly finding its place in boutiques and can hold its own among those from the finest high-end brands.
Not only is our range-entry level picking up, with clients requesting models highlighted in our advertising, but our Haute Horlogerie segment is also enjoying a new lease on life following strategic repositioning of our prices. The business of exceptional models such as the Bugatti Super Sport has been reactivated and is surpassing expectations. We are now very proud to have reached double-digit growth and to be enjoying fresh momentum.
How has the new brand vision been defined?
It is based on four pillars: an active founder, restoration, Haute Horlogerie, as well as an industrial group that is vertically integrated, independent and Swiss made industrial group. The distinctive nature of Parmigiani could be summed up as the singularity of these four combined elements. As the living soul of the brand, Michel Parmigiani is in great demand and thus naturally does a lot of travelling. He naturally inspired the second pillar: restoration. Ours is a unique case in the watch industry, since we also restore models by other brands with a similar positioning. Then come our roots in Haute Horlogerie, as proclaimed in our advertising campaign by the Tonda 1950 ultra-thin tourbillon model, and by the Tonda Chronor. In my opinion, the latter is the model that best represents the brand today and indeed the only one to bear Michel’s signature – on the barrel of its solid gold Manufacture movement that also features a split-second chronograph with two column wheels, as well as a balance wheel beating at a rate of 36,000 vibrations per hour. We produce an average of two watches per month of this 50-piece limited series with a Grand Feu enamel dial bearing a large display.. The fourth pillar is our vertically integrated production facilities: Atokalpa for regulating organs and hairsprings; Elwin for screws and pinions; Vaucher Manufacture for the movements and final casing-up; Quadrance for the dials; and Les Artisans Boitiers for the cases. These four elements set us apart from the other Haute Horlogerie brands and put us in an entirely different league – notably in the realm of ‘Swiss made’, hence our slogan “s’il ne devait y en avoir qu’une” (if there were to be just one).
Toric Hémisphères Rétrographe © Parmigiani
What is your most emblematic 2017 launch?
Doubtless the Toric Chronomètre with its chronometer-certified movement, since it is a reinterpretation of a historical model belonging to Michel’s first collection under the Parmigiani Fleurier label in 1996. It’s at the heart of our advertising campaign, which depicts the incredible hand-knurled craftsmanship performed on a slanted plane and reflecting an extremely high degree of expertise. With all due humility, we are pleased to be able to state that demand exceeds our capacity to produce them. Whereas these models were previously selling in the tens, the figures are now up in the hundreds. We have taken action to fulfill the wishes of customers looking for resolutely high-end products at more affordable prices.
How important is the selection of three of your watches for the Grand Prix d’Horlogerie de Genève 2017?
It definitely counts, and even more so if we are fortunate enough to be the winner in one of the categories. The GPHG is an international showcase that raises the Parmigiani Fleurier profile and also helps to demystify the brand. We see the jury’s decision to select three of our models is a strong signal of appreciation of what the brand is currently doing, while reassuring customers regarding the long-term value of their investment. The Tonda Chronor, the Toric Hémisphères Rétrographe and the Tonda Métropolitaine Sélène Galaxy also express the expertise of our entirely vertically integrated watchmaking division.
Tonda Métropolitaine Sélène Galaxy © Parmigiani
Tonda Métropolitaine Sélène Galaxy © Parmigiani
What is your take on the current state of the watch industry?
The environment has become very complicated in recent years, and brands have realized that they could not simply keep blindly moving upscale. Based on this need for humility and strategic readjustments, Parmigiani Fleurier has been led to offer well manufactured products at attractive prices. The real problem is mainly geopolitical: certain brands imprudently relied in China for many years, and now part of this business has entirely vanished. Systemic changes have taken place in the Chinese market and the watch industry has therefore had to reinvent itself. Here at Parmigiani Fleurier we had also continued investing in Europe and the USA, an approach that is now bearing fruit. Nonetheless, even through the market is starting to show signs of recovery, things are still very tough. Due to increased competition, one has to gain additional market shares in that the market itself is not growing as much as previously. Fortunately, people still want to buy watches, and Parmigiani Fleurier has plenty more plans in the pipeline to meet that demand.
One of the more recent success stories of the Swiss watchmaking industry, Parmigiani Fleurier emerged from the close relationship between watchmaker Michel Parmigiani and the Sandoz Family Foundation.Find out more >
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