These services were developed to respond to the growing number of requests and are in line with a desire to establish a simple, accessible, efficient procedure which will enable Zenith to ensure the level of excellence that the company owes to its clients.
The archive extract service
The archive extract service is designed for anyone in possession of an old Zenith watch (not part of the current collection) and seeking information about it (namely the year it was made, in certain cases the name of the collection or model, the target market, etc.). The amount of information that Zenith can provide depends not only on what the company has in its archives but above all on the information supplied by the client.
To ensure Zenith historians can do the most extensive possible research, it is advised that each client provide the number of the movement and good quality photographs, as well any other information that might be of use.
Zenith is committed to sending back an archive extract within 30 working days, which will, in most cases, contain the date the watch was manufactured in Le Locle and other information related to its production. Wherever possible, the manufacture will also provide historic catalogue extracts and historical advertisements along with this document.
The archive extract can only be ordered on the website and costs CHF 120. This will increase to CHF 150 if the client wishes to receive a paper copy of this document. The payment covers the research conducted by the Heritage Department. Zenith commits to do everything possible in order to conduct the research but cannot guarantee that the result will be successful.
All requests sent through alternate means (e-mail direct, etc.) cannot be processed and will be re-directed to our dedicated web portal.
Certificates of authenticity
The possibility of ordering a certificate of authenticity represents another innovation and rounds off the client offer.
Contrary to the archive extract, which provides information on the basis of information provided and without examining the piece, the certificate of authenticity is based on an extensive examination of the timepiece conducted by one of Zenith's After-Sales Service specialists in collaboration with the Heritage Department.
The information in the certificate mainly refers to the type, case and movement. It may also contain information on the characteristics of the watch. If the complete examination of the watch reveals that part of the watch is not original, Zenith reserves the right not to deliver the watch’s certificate of authenticity.
The owner of the timepiece subsequently receives a quote for the certificate of authenticity, accompanied by an offer from the After-Sales Service for restoring and servicing the watch. If the client does not wish to have his timepiece restored, the certificate of authenticity will cost CHF 500. In the event of the watch being restored, the certificate of authenticity will be free of charge.
Each timepiece must be sent through Zenith service centres, Zenith boutiques or certified retailers. No watches sent directly to Zenith will be processed.
To discover these new services, click on the link below.
