Jaeger-LeCoultre is a fully-integrated manufacture with more than 180 crafts under one roof. From Research and Development, to design, to assembly, decoration or crimp, every different stage required for the creation of a watch is conducted within the Manufacture in the Joux Valley in Switzerland. This quest for excellence drives the Maison’s creativity and the quality of its timepieces, and the brand constantly dedicates its investments to improving the satisfaction of its clients. The collective passion of the Manufacture for innovation and its appetite to master together the technical challenges of watchmaking has resulted in the creation of over 1,200 calibers.
Underpinning its ambition to continuously provide richer, more innovative and tailored experiences for its customers, Jaeger-LeCoultre launches the "Care Program" in line with evolving global customer needs and desire for personalized content, technical expertise and education.
This Care program will deploy a dedicated digital platform, highly personalized with value-added information, advice and services as well as an up to 8-year International Limited Warranty across all clocks and watches. Designed to foster an intensified relationship with customers around the world, the "Care Program" is supported by Jaeger-LeCoultre’s global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison. Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS - and e-commerce partners - globally, regardless of whether they have made their purchase in store or online.
In the course of spring 2019, Jaeger-LeCoultre customers can register their Jaeger-LeCoultre clocks and watches on a dedicated online platform that enable them to manage their personal collection and to benefit from the Maison’s personalized new services offered within the framework of this program. Timepieces under the original International limited warranty today will be eligible for the warranty extension upon online registration.
After their registration, clients will receive personalized services throughout the life of their timepieces. In stores, they will benefit from added-value services regarding maintenance or enhancement of their timepieces, such as functional checks or engraving tool. Online, they will have access to specific information and advices provided by craftsmen of the Maison on their specific timepieces in addition of pre-configured digital tools for personalization and care. The set of new services will be managed via a dedicated online platform available in 12 languages (English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean). WeChat users will also benefit from the program thanks to the integration of the platform.
